White-glove removals, with the rate on the quote.

A larger crew (three or four movers minimum), archival packing materials (acid-neutral tissue, glassine, acid-free wrap, custom foam), cotton-glove handling on art and polished surfaces, a four-stage photo inventory, and full furniture placement at the destination including unwrap and packaging removal. Same hourly rate structure as our standard removals — the difference is the time allocation, the crew size, the materials, and the protocol.

Hourly rates are the same as our standard moves: from $210/hr + GST for a three-mover crew with standard truck, $240/hr + GST with a big truck, $300/hr + GST for four movers and a big truck. White-glove jobs typically take 30–60% longer than a comparable standard move because the pace is deliberate, the wrap is more thorough, and unwrap-and-place at the destination is included. A 3-bed white-glove move that would run 7 hours standard typically runs 10–12 hours at the same hourly rate. Premium materials are quoted separately as a kit ($200–$600 depending on home size and inventory).

Because flat-rate "premium packages" are how the industry hides commodity pricing behind premium language. Our hourly rates are published on every page, GST-exclusive, with the crew tier and truck size for each rate visible. You can verify what you’re paying. White-glove just means more hours and more materials — both of which we quote upfront in writing before you book.

Yes — paintings, sculptures, ceramics, antique furniture, vintage musical instruments, framed photography. Items above $10,000 replacement value typically get a custom crate (commissioned at cost — $80–$300 per crate depending on size). Heavy or oversize sculptures sometimes need a rigging specialist for installation; we coordinate that as part of the move and they invoice you directly.

Three things on the day. (1) Crew size — never fewer than three movers, often four, so the load isn’t rushed and the four-touch protocol holds. (2) Materials — archival tissue, acid-free wrap, custom foam, glassine for paper and prints; standard moves use blanket wrap and butcher paper. (3) Time at the destination — standard moves drop boxes in the right rooms and leave; white-glove moves unwrap, position, polish surfaces, remove all packaging, and walk through the home with you before leaving.

$20 million public liability and goods-in-transit cover applies to every Hartmann job. For very high-value items (typically anything over $30,000 replacement value per piece) we recommend you confirm your home contents insurer’s in-transit cover in addition to ours, because contents policies sometimes have a per-item cap that applies during a move. For pieces above $100,000 — significant art, designer furniture, antique instruments — we arrange specialist fine-art transport insurance through a partner broker, quoted alongside the move.

Yes — a four-stage photo inventory is part of every white-glove job. Each numbered piece is photographed pre-wrap, on the truck, unwrapped at the destination, and placed in its final position. The inventory is shared with you (and your insurer if requested) within 48 hours of the move.

Yes — concierge coordination is part of white-glove. Cleaners for the empty property, art installers for hanging at the new address, blind and curtain fitters, locksmiths for re-keying, rubbish removalists. We don’t mark these up; we coordinate and they invoice you directly.

Three to four weeks is the comfortable window — enough time for the pre-move walkthrough at the property, the inventory list to be compiled, premium materials ordered if anything specific is needed (custom crates, oversize art crates), and the right crew booked for the date. For tight-deadline executive relocations we can compress this to 7–10 days if availability allows.

Yes — and it’s the most useful part of the process. Thales walks the home with you, builds the room-by-room inventory, identifies any items that need custom crating, photographs anything fragile or unusual, confirms which pieces go to which destination if there’s more than one, plans the route through the home, and confirms parking and lift access. The walkthrough is included in the quote (no separate fee) and typically takes 60–90 minutes.

Two things. (1) Transparent hourly rates published on every page — most premium-tier removalists quote opaquely on a "call for quote" basis; we don’t. (2) The protocol is the same person, in writing, every job: four-touch maximum, four-stage photo inventory, two-person lift on anything over 25 kg, same crew start to finish. Specialist fine-art-only firms (Pickfords, IAS, Grace) make sense for art-only or museum moves; for whole-home premium removals with high-value pieces, we’re the alternative that doesn’t make you call for a price.