Who these terms are with
Hartmann Removals is the trading name of Gold Line Movers Pty Ltd (ABN 40 886 762 550). These terms apply whenever you book a move, quote, packing or storage service with us. By confirming a booking — in writing, by email, by text or verbally — you agree to these terms.
If you are booking on behalf of a business, you confirm you have authority to bind that business to these terms.
Quotes and bookings
A quote shows the hourly rate (starting from $150, $210, $240 or $300 plus GST depending on crew and truck size), an estimated hours range for your move, and any add-ons you’ve asked about. Estimated hours are a best-effort range based on the information you’ve given us — property type, rough inventory, access conditions, parking.
The hourly rate confirmed on the quote is the rate we charge. Final invoice time is measured from the crew arriving at the pickup address to the crew finishing the unload at the destination (including drive time between them), rounded up to the next 15 minutes.
A booking is confirmed once you accept the quote in writing (email, SMS or booking form) and we acknowledge the date and crew.
Rates, minimum charge and surcharges
All rates are quoted plus GST unless stated otherwise.
- Minimum charge is three hours on every booking.
- The call-out fee is included in the first hour — no separate charge.
- Packing labour is charged from $60 per hour per packer + GST unless a fixed packing quote has been agreed.
- Packing material kits are charged as quoted — typically from $150 to $350 + GST depending on home size.
- Storage pods are from $199 per month + GST (10 cubic metres), billed monthly in advance.
- Weekend, public holiday and after-hours moves may be quoted at a different rate — this will always be shown on the quote before you book.
If your move runs shorter than the three-hour minimum, the minimum still applies. If it runs longer than the estimated hours on the quote — because of extra inventory, access issues that weren’t disclosed, or delays at either end outside our control — the additional time is billed at the same hourly rate.
What’s included in the hourly rate
- Furniture blankets and floor protection.
- Disassembly and reassembly of standard beds and furniture.
- Dollies, trolleys and moving equipment.
- Fuel and tolls within Sydney metro.
- Public liability insurance.
- Goods-in-transit insurance.
- Uniformed, background-checked removalists.
Not included: packing materials, after-hours surcharges where quoted separately, interstate fuel and tolls outside Sydney metro, specialty-item handling (pianos, pool tables, safes, artwork, antiques) unless listed on the quote.
Your responsibilities on move day
To keep the hours on the job tight — and the invoice predictable — we ask that you:
- Have everything packed and ready before we arrive, unless you’ve booked packing with us.
- Arrange parking at both the pickup and destination addresses. Parking fines we incur because adequate parking wasn’t available are on-charged to you.
- Book the strata lift or loading dock at both ends if your building requires it. Lift-wait time is billable.
- Tell us about stairs, long carries, dismantling requirements and specialty items before the move so we can crew accordingly.
- Transport valuables, cash, jewellery, passports, legal documents, medication and irreplaceable items yourself. We will not carry these and cannot accept liability for them.
- Switch off and drain fridges, freezers and washing machines at least 24 hours before the move.
Insurance and liability
Every move runs under public liability insurance and goods-in-transit insurance. A certificate of currency can be supplied on request before move day.
Our liability for loss or damage is limited to the extent covered by the relevant insurance policy. We are not liable for:
- Items packed by you (damage inside a sealed box we did not pack).
- Pre-existing damage on items, structural defects, or items marked as damaged on the pre-move walkthrough.
- Damage to compressed-wood or flat-pack furniture (IKEA-style) where disassembly was required — these pieces are not engineered for repeat transport.
- Electronics and appliances that stop working after a move unless there is visible external damage consistent with mishandling.
- Indirect, consequential or economic loss (including loss of business revenue) arising from a delay or damage.
- Loss, damage or delay caused by events outside our reasonable control — traffic incidents, severe weather, strikes, building-access restrictions not disclosed at booking.
Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be excluded or modified by agreement.
Damage and claim process
If something is damaged in the move, tell us before the crew leaves if you can spot it on the day, or within seven days of the move for damage discovered after unpacking.
Send photos of the damaged item and, where relevant, the packaging it was in to [email protected]. We’ll respond within three business days with either a repair arrangement, a replacement, a monetary settlement, or a request for more information.
Claims submitted more than 30 days after the move may be declined, as insurer time limits apply.
Cancellations and changes
Move dates can be changed or cancelled in line with the following:
- More than 72 hours before the move: no fee, any deposit refunded.
- Between 72 and 24 hours before the move: we retain any deposit paid or the equivalent of one hour at the booked crew rate, whichever is lower.
- Less than 24 hours before the move, or failure to provide access on the day: we retain the three-hour minimum charge at the booked crew rate.
Changes we need to make — for example due to truck mechanical failure or illness across the crew — will be discussed with you and rebooked at the earliest mutually available time. No cancellation fee applies in that case.
Payment
Payment is due on completion of the move. We accept cash, EFTPOS card payment on site, and bank transfer (reference must be paid before the crew leaves).
A tax invoice is issued at completion. For commercial moves we can issue a tax invoice on 7-day net terms by prior agreement — requested at quote stage.
Overdue invoices accrue interest at the RBA cash rate plus 2% from the due date, and any reasonable costs of recovery are payable by you.
Events outside our control
If a move is delayed or cannot go ahead because of a force majeure event — severe weather, natural disaster, fire, flood, strike, pandemic-related restriction, accident on the route — we’ll contact you as soon as we know and work with you to reschedule. We’re not liable for loss, delay or inconvenience caused by events genuinely outside our control.
Governing law
These terms are governed by the laws of New South Wales, Australia. Any dispute that cannot be resolved by discussion will be determined by the courts of New South Wales.
Changes to these terms
We update these terms from time to time. The version on this page at the time you book is the version that applies to your move. Last updated 19 April 2026.
Contact us about these terms
Questions about these terms or a specific booking — contact Thales Yan:
- Email: [email protected]
- Phone: 0426 675 461 (Mon–Fri 8am–5pm, Sat 9am–4pm, Sun closed)
- Post: Gold Line Movers Pty Ltd, 190 Princes Highway, Arncliffe NSW 2205